1. How can I place an order? To place an order, simply browse our website, select the items you wish to purchase, and add them to your shopping cart. Follow the checkout process to enter your shipping and payment information, and complete your order.
2. What payment methods do you accept? We accept payment by credit card (Visa, Mastercard, American Express), PayPal, and other select payment methods. You can choose your preferred payment method during the checkout process.
3. Can I track my order? Yes, once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
4. What is your return policy? We offer hassle-free returns within 30 days of delivery for eligible items. Please refer to our Return Policy for more information on eligibility criteria and return procedures.
5. How long will it take to receive my order? Delivery times vary depending on your location and the shipping method selected at checkout. Please refer to our Shipping Policy for estimated delivery times.
6. Do you offer international shipping? Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. You can view shipping options and rates during the checkout process.
7. Are your products environmentally friendly? At Horae, we are committed to sustainability and ethical practices. We strive to minimize our environmental footprint by using eco-friendly materials and responsible production methods.
8. How can I contact customer service? If you have any questions or concerns, please contact our Customer Service team at service@thehorae.com. We're here to assist you with any inquiries or assistance you may need.
9. Do you offer wholesale or bulk orders? Yes, we offer wholesale pricing and bulk order discounts for select products. Please contact our Wholesale Team at wholesale@thehorae.com for more information.
10. How can I stay updated on new products and promotions? You can subscribe to our newsletter or follow us on social media to stay updated on the latest products, promotions, and exclusive offers. You can find links to our social media channels at the bottom of our website.